SurgicalHut® will gladly accept the return of new, unused, and undamaged merchandise within 30 days from delivery date Returns after 30 days are subject to a 20% restocking fee. We do not accept returns of exchange of lingerie and/ or underwear items.
The returned merchandise must be in its original condition and accompanied by proof of purchase and the original copy of the warranty, as well as the original documentation and packaging, otherwise the return will no be honoured
You must obtain a Return For inspection (RFI) number from SurgicalHut® before returning the merchandise. We will not accept any returned merchandise without and RFI number. Contact a Customer Service Specialist to obtain an RFI number.
Returns must be shipped via a prepaid traceable carrier, such as Leopard, UPS or FedEx, TCS, In case of loss or damage, the customer is liable.
Gifts with purchase- free or discounted items shipped as promotional gifts with purchase must be returned along with the qualifying item in original condition as described in the standard return policy. The retail value of the gifts with purchase not returned with the qualifying item will be deducted from the refund or credit amount.